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Grievance Redressal Through Happiness Help Desk

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ODM Global School has its own expertly curated Grievance Redressal System named Happiness Help Desk in a formal manner, i.e., through direct supervision of the Principal and CEO of ODM Educational Group. The function of the Happiness Help Desk is to look into grievances and formal queries lodged by parents as well as students. Our grievance redressal cell is also empowered to look into matters independently.

We have developed our very own Grievance Lodge Portal, which can be accessed through ODM Connect Application. Anyone with a genuine grievance may approach to raise a ticket through the app; our Parent Relations Executives will assess the concern promptly to deliver satisfactory solutions within 48 working hours.

Objectives of Our Happiness Help Desk Cell

  • Upholding the school's dignity by ensuring a strife-free atmosphere in the school by promoting a cordial Student-Student, Parent-Teacher, and Student-Teacher Relationship.
  • Encouraging the Parents and Students to express their grievances and queries freely.
  • Receive suggestions anonymously for improving the Academics/Administration in the school.
  • Advising students and parents of the school to respect the dignity and right of one another and show utmost patience and restraint whenever any occasion of rift arises.
  • Advise the staff to be affectionate to the parents and students and not behave inappropriately towards any of them for any reason.
  • Promoting optimal parenting methodologies to a creative huge positive impact on the student's overall performance.
  • Conducting quarterly Parent-Teacher Meetings to discuss the overall holistic performance of the child.
  • Conducting open house sessions where parents can directly interact and get their queries solved with the senior management of the ODM Educational Group.
  • Supervise the booking-based interaction sessions where parents can interact with teachers, coordinators and principal round the year.

The principal of the ODM Global School is ultimately responsible for redressing the grievances. The school expects that the grievance resolution will be time-bound and result-oriented. Every complaint must be resolved within a fair timeframe. The Happiness Help Desk will monitor the state and progress of grievance redressal and provide the CEO of the ODM Educational Group with a report on the status of grievance redressal.

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